Refund Policy

Effective Date: [Insert Date]

At [Your Company Name] (“we”, “us”, “our”), we are committed to providing a high-quality experience to all our clients. However, we recognise that situations may arise where you wish to request a refund. This Refund Policy explains the conditions under which refunds may be granted for services purchased through [your-website.com].

1. Refund Eligibility

Due to the nature of our services (custom copywriting, SMM management, graphic design), all work is considered digital content delivered upon order and is tailored specifically for each client.

Once the service has been delivered or work on your order has commenced, refunds are generally not available.

However, if there is an issue with your order, such as:

An incorrect charge;
A technical problem that prevents you from receiving the service;
Or if the service was not delivered as described;

We will review your request on an individual basis.

2. Requesting a Refund

If you believe you are eligible for a refund, please contact us within 14 days of your purchase at hello@creativesparkstudios.co.uk.

Your refund request should include your order details, the date of purchase, and a clear description of the issue.

3. Refund Process

Once your refund request is received, we will assess it according to our eligibility criteria.

If your request is approved, your refund will be processed to the original payment method.

Please note that refunds may take several business days to appear in your account, depending on your payment provider.

4. Exceptions

Refunds may not be issued in the following cases:

If the service has been fully provided or substantially completed according to your order;
If the request is submitted after the 14-day refund window;
If the issue is due to client actions, such as failing to provide required information or not responding to our communications;
If you change your mind after the service has commenced.

5. Changes to This Refund Policy